Conditions générales

These Terms and Conditions ("Terms") form a legally binding agreement between you ("you", "Client", or "User") and Killua Pte. Ltd., operating the RepFalcon platform ("RepFalcon", "we", "us", or "our"), with registered address at 68 Circular Road, #02-01, 049422 Singapore.

By accessing the website, submitting an access request, creating an account, connecting a Google Business Profile, or using any RepFalcon services (the "Services"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a business, you represent that you have authority to bind that business to these Terms, and "you" includes that business.

RepFalcon is an invite-only platform. Submission of an access request does not guarantee approval. We may accept, decline, or revoke access at our sole discretion, including to protect service quality for existing clients.

You must be at least 18 years old and able to form a binding contract. You must provide accurate business and contact information. We may suspend or terminate access for false, incomplete, or misleading information.

RepFalcon provides software-assisted reputation defense tools that may include, without limitation:

• Monitoring of Google Business Profile reviews and related signals;
• AI-assisted analysis of reviews against publicly available Google policies and guideline concepts;
• Drafting of appeal or removal requests for submission to Google or related channels;
• Automated or assisted responses to positive reviews, including SEO-oriented reply suggestions;
• Generation of QR codes or similar assets linking to review pages;
• Optional escalation to human operators associated with RepErase for manual handling of certain cases, subject to separate fees and availability.

Features marked "Coming Soon" (including SMS automation) are not guaranteed and may change, delay, or never launch.

RepFalcon does not guarantee that any review will be removed, flagged, demoted, or otherwise modified by Google or any third party. About 95% of the reviews we take on are removed. If one isn't, you can escalate it to RepErase for $300.

Google alone controls its platforms, policies, enforcement, and outcomes. Appeals may be denied, delayed, or reversed. Ratings, search rankings, and business metrics may improve, remain unchanged, or worsen for reasons outside our control.

AI analysis may be incomplete, incorrect, or outdated relative to Google's current policies. You remain solely responsible for reviewing drafts before submission and for any content published in your name or on your profile.

You represent and warrant that:

• You own or are duly authorized to manage the Google Business Profile(s) and locations you connect to RepFalcon;
• You grant us permission to access, process, and act on review data, profile data, and related content as needed to provide the Services;
• Information you provide (including business name, URLs, ratings, and contact details) is accurate and kept up to date;
• You will comply with Google's terms, policies, and applicable laws, including advertising, consumer protection, and unfair competition laws;
• You will not use the Services to post fake reviews, incentivize reviews in prohibited ways, suppress legitimate consumer speech unlawfully, impersonate others, or engage in fraud, harassment, or defamation;
• You will maintain the security of your account credentials and notify us promptly of unauthorized access.

Where you escalate a case to human operators (including RepErase team members), additional terms, scopes, timelines, and fees may apply. About 95% of the reviews we take on are removed. If one isn't, you can escalate it to RepErase for $300. That escalation does not promise that Google will remove the review.

Failure of a removal request does not create any obligation for us to provide free additional manual work.

Paid memberships (including the stated per-location monthly fee) are billed in advance unless otherwise agreed. Prices may change with notice for subsequent billing periods. Taxes may apply.

Unless required by law or expressly stated otherwise, fees are non-refundable, including for unused periods, partial months, or dissatisfaction with third-party outcomes (such as Google declining an appeal).

We may suspend Services for non-payment, chargebacks, or suspected fraud.

You may not:

• Reverse engineer, scrape, overload, or disrupt the platform except as permitted by mandatory law;
• Resell, sublicense, or provide the Services to third parties without our written consent;
• Use the Services for unlawful removal campaigns, competitor sabotage, or manipulation of ratings in violation of platform rules or law;
• Upload malware, attempt unauthorized access, or interfere with other users;
• Misrepresent AI-generated content as independently authored legal advice.

RepFalcon, including software, branding, designs, documentation, and AI-assisted workflows, is owned by Killua Pte. Ltd. or its licensors. You receive a limited, non-exclusive, non-transferable right to use the Services during an active authorized membership.

You retain ownership of your business content and review data you provide. You grant us a worldwide license to use that content solely to operate, improve, and support the Services.

The Services depend on third parties such as Google, payment processors, hosting providers, and AI model providers. Their outages, policy changes, API limits, or enforcement actions may impair or interrupt the Services. We are not liable for third-party platforms.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not warrant that AI outputs, alerts, appeals, or replies will be complete, accurate, or successful.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KILLUA PTE. LTD., REPFALCON, REPERASE-AFFILIATED OPERATORS, AND THEIR DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICES, WHETHER BASED ON CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES IN ANY TWELVE (12) MONTH PERIOD SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICES DURING THAT PERIOD (OR SGD 100 IF NO FEES WERE PAID).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Killua Pte. Ltd., RepFalcon, and affiliated operators from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your Google Business Profile content or review practices; (c) your breach of these Terms or applicable law; (d) disputes with reviewers, customers, competitors, or platforms; or (e) unauthorized access resulting from your failure to secure credentials.

You may receive non-public information about our methods, tooling, and processes. You agree not to disclose such information except as required by law or with our prior written consent.

We may suspend or terminate access immediately for breach of these Terms, abuse, legal risk, non-payment, or to protect the platform or other clients. You may stop using the Services at any time; paid periods generally continue until the end of the then-current billing cycle unless otherwise agreed.

Sections that by nature should survive (including disclaimers, limitations, indemnity, and IP) survive termination.

We may modify the Services and these Terms from time to time. Material changes will be posted on the site or communicated by email. Continued use after the effective date constitutes acceptance. If you disagree, you must stop using the Services.

These Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. Courts of Singapore shall have exclusive jurisdiction, subject to any mandatory consumer protections that cannot be waived.

Before filing a claim, you agree to contact us at support@repfalcon.com and attempt good-faith resolution for thirty (30) days.

These Terms, together with the Privacy Policy and any written order or escalation agreement, constitute the entire agreement regarding the Services and supersede prior proposals on the same subject. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices may be sent to the email associated with your account or access request.

Killua Pte. Ltd. (RepFalcon)
68 Circular Road, #02-01, 049422 Singapore
Email: support@repfalcon.com